Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: September 7, 2026

This Return & Refund Policy describes the general conditions applicable to returns, withdrawal rights, exchanges, defective or damaged products and refunds for products purchased through the Hiber Bilisim website.

Mandatory consumer protection rights provided under applicable law remain unaffected.

Nothing in this Policy is intended to exclude or restrict mandatory rights available to consumers under applicable legislation.

1. RIGHT OF WITHDRAWAL

For distance sales where the statutory right of withdrawal applies, consumers may generally have the right to withdraw from the contract within 14 days from receipt of the product without providing a reason and without being subject to a contractual penalty.

Where several products included in a single order are delivered separately, the applicable statutory rules will determine the beginning of the withdrawal period.

To exercise the right of withdrawal, the consumer should provide Hiber Bilisim with a clear notice within the applicable period.

2. NOTICE OF WITHDRAWAL

You may notify Hiber Bilisim of your decision to withdraw using the contact channels provided on our website.

Providing the following information may help us process the request more efficiently:

• Order number,
• First and last name,
• Product to be returned,
• Contact information,
• Nature of the return or withdrawal request.

Relevant records may be considered where necessary to determine whether the withdrawal request was made within the applicable period.

3. CONDITION OF RETURNED PRODUCTS

A consumer may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

Where a product has been used beyond what is reasonably necessary for such inspection, damaged, returned with missing parts or otherwise diminished in value, the consumer may be responsible for the resulting loss in value where permitted by applicable law.

Where possible, returned products should include:

• Original packaging,
• Accessories,
• Cables,
• Documentation,
• Promotional gifts,
• Other items originally supplied with the product.

This helps us process the return efficiently.

4. RETURN PERIOD

After notifying Hiber Bilisim of a valid withdrawal, the product should be returned within the period required by applicable legislation.

Users are encouraged to follow any return shipping instructions provided during the return process.

5. REFUNDS

Where a valid withdrawal or return request is accepted, amounts collected will be refunded in accordance with the time limits and conditions required by applicable legislation.

Where reasonably possible, refunds will be made using a payment method consistent with the method used for the original transaction.

For payments made by credit or debit card, the time required for the refund to appear in the user's account may depend on the relevant bank or payment provider.

Bank processing times are outside the direct control of Hiber Bilisim.

6. RETURN SHIPPING COSTS

Responsibility for return shipping costs when exercising a withdrawal right is determined according to applicable legislation, the terms disclosed at the time of purchase and any designated return carrier.

Where Hiber Bilisim specifies a particular return method or carrier, users are encouraged to follow the provided instructions.

Consumer rights relating to defective, incorrect or incorrectly dispatched products remain unaffected.

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Under applicable law, the right of withdrawal may not apply to certain products or services.

Where the statutory requirements are met, examples may include:

• Goods made according to the consumer's specifications or clearly personalized,
• Goods liable to deteriorate or expire rapidly,
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery,
• Goods which, after delivery, become inseparably mixed with other items due to their nature,
• Other products or services expressly excluded from the withdrawal right by applicable legislation.

The fact that a product is an electronic component or electronic product does not by itself eliminate a statutory withdrawal right.

Whether an exception applies depends on the specific product and applicable law.

8. ELECTRONIC COMPONENTS AND DEVELOPMENT PRODUCTS

Returns involving electronic components, modules, sensors, development boards and similar products sold by Hiber Bilisim are assessed in accordance with applicable consumer protection legislation.

Where a product has been soldered, cut, physically modified, exposed to incorrect voltage, reverse polarity, excessive current or otherwise damaged by the user, its technical condition may be inspected.

Physical or electrical damage caused by improper use may not constitute a product defect.

Mandatory rights relating to products that were defective at the time of delivery remain unaffected.

9. CUSTOM AND MADE-TO-ORDER PRODUCTS

The availability of a withdrawal right for products manufactured, configured or prepared specifically according to a customer's individual requirements is determined in accordance with applicable legislation.

Depending on the circumstances, examples may include:

• Custom PCB manufacturing,
• Products made to specific dimensions,
• Custom 3D printing,
• Custom cable or connection preparation,
• Special programming or firmware installation,
• Personalized products.

Where the statutory requirements for a custom-made goods exception are met, these products may be excluded from the right of withdrawal.

Rights relating to defective goods remain unaffected.

10. DEFECTIVE PRODUCTS

Where a delivered product does not conform to the contract or is considered defective under applicable law, the consumer's mandatory legal remedies remain available.

Where applicable, consumers may exercise the remedies provided by relevant consumer protection legislation.

A product may be technically inspected where necessary to determine the nature or cause of the reported problem.

Technical inspection will not be used to remove or restrict mandatory consumer rights.

11. PRODUCTS DAMAGED DURING DELIVERY

If packaging shows obvious crushing, tearing, water damage or other significant physical damage at delivery, users are encouraged, where practical, to inspect the shipment with the carrier.

Where damage is identified, obtaining a damage report from the carrier may help speed up the resolution process.

Failure to obtain a carrier report at delivery does not automatically eliminate mandatory consumer rights under applicable law.

12. INCORRECT OR MISSING PRODUCTS

If the product received differs from the product ordered, or if an item is missing from the shipment, please contact Hiber Bilisim as soon as reasonably possible.

Once the issue is confirmed, appropriate steps may be taken to send the missing product, replace the incorrect item or provide another suitable remedy.

13. EXCHANGES

Product exchanges may be offered depending on product availability and the nature of the request.

Where an exchange cannot reasonably be processed, a return followed by a new order may be offered where appropriate.

Mandatory remedies available in relation to defective goods remain unaffected.

14. WARRANTY PRODUCTS

Defects or failures involving products covered by a warranty will be assessed according to applicable warranty terms and legislation.

Warranty rights may operate separately from statutory withdrawal rights and consumer remedies for defective goods.

15. USER-CAUSED DAMAGE

Depending on the product and the outcome of technical inspection, examples of damage that may be considered user-caused include:

• Application of incorrect supply voltage,
• Reverse polarity,
• Operation above permitted current or power ratings,
• Incorrect wiring,
• Short circuits,
• Physical breakage,
• Burning or overheating,
• Liquid damage,
• Unauthorized or inappropriate modification,
• Damage resulting from improper soldering or installation.

Whether such damage is covered by warranty or statutory remedies will be determined according to the nature of the product and applicable law.

16. RETURN PACKAGING

Returned products should be packaged appropriately to protect them against damage during transportation.

Where the original product packaging does not provide sufficient shipping protection, users are encouraged to use suitable outer packaging.

Users should avoid applying shipping labels, adhesive tape or similar materials directly to product packaging where this would unnecessarily damage it.

17. PROMOTIONAL AND FREE PRODUCTS

Where a free item, promotional product or other benefit was provided subject to specific order conditions, the applicable promotion may be reassessed if all or part of the order is returned.

Where the return means that the original promotional requirements are no longer satisfied, the refund may be calculated in accordance with applicable law and the relevant promotion terms.

18. PARTIAL RETURNS

Where an order contains multiple products, individual products may be returned where the applicable requirements are satisfied.

If a partial return affects a promotion, free shipping threshold or discount condition, any adjustment will be made with regard to applicable law and the original order conditions.

19. ASSESSMENT OF RETURN REQUESTS

After a returned product is received, the following may be checked as appropriate:

• Product identity,
• Order information,
• Condition of the product and accessories,
• Nature of the request,
• Technical condition where necessary.

Once the assessment is completed, the user may be informed about the applicable refund, exchange, technical service or other appropriate process.

20. CONSUMER RIGHTS

This Return & Refund Policy is not intended to limit any mandatory consumer rights provided under applicable legislation.

Where this Policy conflicts with mandatory consumer protection law, the mandatory legal provisions will apply.

21. RELATIONSHIP WITH OTHER POLICIES

This Return & Refund Policy should be read together with the applicable:

• Distance Sales Agreement,
• Pre-Contract Information Form,
• Payment Terms,
• Warranty Terms,
• Privacy Policy,
• Personal Data Protection Notice.

22. CHANGES TO THIS POLICY

Hiber Bilisim may update this Return & Refund Policy where legislation, services or sales processes change.

The current version becomes effective when published on the website.

Mandatory rights applicable to an order under the law remain unaffected.

23. CONTACT

For questions or requests regarding returns, exchanges, withdrawal rights, incorrect products, missing products or damaged products, you may contact Hiber Bilisim through the contact channels provided on our website.

Hiber Bilisim
Last Updated: September 7, 2026