Payment Terms

These Payment Terms describe the general conditions applicable to payment methods, payment authorization, collection, refunds and related financial transactions for products and services purchased through the Hiber Bilisim website.

Hiber Bilisim may update the payment methods available on the website in accordance with technical infrastructure, bank or payment service provider requirements, commercial requirements and applicable legislation.

1. ACCEPTED PAYMENT METHODS

Depending on the order and available payment infrastructure, one or more of the following payment methods may be offered:

• Credit cards,
• Debit cards,
• Bank transfers,
• EFT or similar bank transfer methods,
• Virtual POS systems,
• Online payments through authorized payment service providers,
• Other payment methods supported by banks or payment providers.

The payment methods currently available for a particular order are displayed during checkout.

2. CREDIT AND DEBIT CARD PAYMENTS

Credit and debit card payments may be processed through systems operated by banks or authorized payment service providers.

The security infrastructure of the relevant bank or payment provider may be used for the processing of card information.

Depending on the payment method and infrastructure used, Hiber Bilisim may not directly store full sensitive payment card details on its own systems.

An order is not considered successfully paid until authorization or successful payment confirmation has been received from the relevant bank or payment provider.

3. 3D SECURE AND ADDITIONAL AUTHENTICATION

Certain card transactions may require 3D Secure or another authentication method provided by the bank or payment service provider.

Users may be required to complete an SMS verification, mobile banking approval or another security verification.

If the required authentication is not successfully completed, the payment may fail and the order may not be confirmed.

4. BANK TRANSFER PAYMENTS

Where payment by bank transfer is available, payment must be made to the bank account specified by Hiber Bilisim.

To allow the payment to be matched with the correct order, the user may be required to include the order number, payment reference or other specified information in the payment description.

Orders paid by bank transfer may be processed only after the funds have been received and the payment has been verified.

Bank processing times, weekends and public holidays may cause delays in the receipt of funds.

5. PAYMENT AMOUNT

The total amount payable is displayed to the user before the order is confirmed.

Depending on the order, the total may include:

• Product or service prices,
• Applicable taxes,
• Shipping or delivery charges,
• Discounts or promotions,
• Clearly disclosed fees associated with the selected payment method where applicable,
• Other applicable taxes or statutory charges.

Users should review the total payable amount before confirming an order.

6. PRICES AND TAXES

Taxes applicable to prices shown on the website are determined according to the nature of the relevant product or service and applicable legislation.

The final amount payable is the total amount displayed during checkout.

If an obvious pricing error resulting from a technical problem or other clear mistake is identified, the order may be reviewed by contacting the customer, subject to applicable mandatory consumer protection laws.

7. INSTALLMENT PAYMENTS

Where installment payment options are offered, available installment plans may depend on factors including:

• The issuing bank,
• Card type,
• Payment provider,
• Promotional campaigns,
• Product category,
• Applicable regulations.

Available installment options, if any, are displayed during checkout.

Interest, fees or other conditions imposed by the relevant bank or payment provider are subject to that provider's own terms.

8. PAYMENT AUTHORIZATION AND ORDER CONFIRMATION

Submission of an order through the website does not necessarily mean that payment has been successfully completed.

For card payments, successful authorization from the payment provider may be required. For bank transfers, the funds may need to be received and verified.

Once payment has been confirmed, the order status may be updated and order processing may begin.

9. FAILED PAYMENT TRANSACTIONS

A payment may fail for reasons including:

• Incorrect card information,
• Card restrictions on online transactions,
• Insufficient balance or credit limit,
• Rejection by the issuing bank,
• Failure to complete 3D Secure authentication,
• Temporary technical problems with the payment infrastructure,
• Security or fraud prevention controls.

If a payment fails, the user may attempt another payment method or contact the relevant bank or payment provider.

10. DUPLICATE OR EXCESS CHARGES

If it is verified that the same transaction has been charged more than once or an amount greater than the correct order total has been collected due to a technical error, appropriate refund procedures will be initiated.

The time required for the refunded amount to appear on the user's account or card may depend on the relevant bank or payment provider.

11. PAYMENT SECURITY

We aim to use appropriate security measures during online payment processing.

These measures may include encrypted communications such as HTTPS/TLS and secure payment infrastructure operated by authorized payment providers.

Users should never share card PINs, online banking passwords, SMS verification codes or other confidential security credentials with third parties.

Hiber Bilisim employees will not ask users to disclose card PINs, online banking passwords or SMS verification codes.

12. BANKS AND PAYMENT SERVICE PROVIDERS

Banks and authorized payment service providers may be used to process payments.

Their payment systems, transaction rules, security procedures and technical conditions are subject to their own service terms.

Where a technical interruption, payment delay or authorization issue originates from a bank or payment provider, Hiber Bilisim will aim to provide reasonable assistance in resolving the transaction.

13. CURRENCY

Prices and payments may be displayed in currencies supported by the website.

The currency in which the transaction will be charged is displayed during checkout.

Currency conversion fees, exchange-rate differences or other charges imposed by the user's bank or card issuer may apply and are subject to the policies of that institution.

14. INVOICING

Invoices may be issued for completed orders in accordance with applicable tax and commercial legislation.

Users are responsible for providing complete and accurate billing information.

Invoices may be delivered electronically or by another method permitted under applicable law.

15. REFUNDS

Refunds resulting from cancellation, withdrawal, product return or another valid reason are processed according to the applicable cancellation and return conditions.

Once a refund is approved, the amount will generally be returned through the original payment method where reasonably possible.

For card payments, the time required for the refunded amount to appear on the user's card or account may vary according to the bank or payment service provider.

Bank processing times are outside the direct control of Hiber Bilisim.

16. PARTIAL REFUNDS

Where only certain products in an order are returned, a partial refund may be made if the applicable conditions are satisfied.

If discounts, promotions, coupons or shipping conditions are affected by the return, the refund amount may be recalculated according to the valid commercial conditions of the order.

17. SUSPICIOUS OR HIGH-RISK PAYMENTS

Hiber Bilisim may conduct additional security checks on transactions considered suspicious for the purposes of fraud prevention, payment security or customer protection.

Where reasonably necessary, an order may be temporarily placed on hold and the purchaser may be asked to provide reasonable additional information to verify the transaction.

We aim to avoid requesting unnecessary personal data and to conduct such checks in accordance with applicable data protection legislation.

18. ORDER CANCELLATION AND PAYMENT REVERSAL

If an order cannot be fulfilled due to stock availability, a technical issue, payment problem or another valid reason, the customer will be informed.

Where payment has already been collected, the necessary refund process will be initiated.

Mandatory consumer rights under applicable law remain unaffected.

19. ACCURACY OF PAYMENT INFORMATION

The user is responsible for ensuring that payment information supplied during checkout is accurate and belongs to the user or that the user is legally authorized to use the relevant payment method.

Unauthorized use of another person's payment instrument or provision of false payment information may result in legal responsibility for the relevant user.

20. RELATIONSHIP WITH OTHER POLICIES

These Payment Terms should be read together with the applicable:

• Distance Sales Agreement,
• Pre-Contract Information Form,
• Cancellation and Return Policy,
• Privacy Policy,
• Personal Data Protection Notice,
• Information Security Policy.

Mandatory consumer protection provisions applicable to a transaction take precedence where required by law.

21. CHANGES TO THESE PAYMENT TERMS

Hiber Bilisim may update these Payment Terms to reflect changes in payment infrastructure, payment methods, bank or payment provider requirements, business practices or applicable legislation.

The current version becomes effective when published on the website.

22. CONTACT

If you have questions regarding payments, collections, invoices or refunds, you may contact Hiber Bilisim through the contact channels provided on our website.

Hiber Bilisim
Last Updated: September 7, 2026