Account Terms

These Account Terms describe the general conditions relating to the creation and use of user accounts, account security, user information and account-related services provided through the Hiber Bilisim website.

By creating and using a Hiber Bilisim account, you agree that your use of the account is subject to these Account Terms and other applicable policies and agreements.

Mandatory consumer and data protection rights provided under applicable law remain unaffected.

1. USER ACCOUNTS

A user account may be created to access certain features and services available through the Hiber Bilisim website.

An account may be used for purposes including:

  • Viewing and managing orders,
  • Accessing order history,
  • Managing delivery addresses,
  • Saving favorite products,
  • Managing returns and support requests,
  • Managing billing information,
  • Saving user preferences.

Account registration may not be mandatory for every purchase or service.

2. ACCOUNT REGISTRATION

Information provided when creating an account must be accurate, current and belong to the person creating the account.

Depending on the services offered, registration information may include:

  • First and last name,
  • Email address,
  • Telephone number,
  • Password,
  • Billing and delivery addresses,
  • Company or tax information,
  • User preferences.

Hiber Bilisim aims to request only information reasonably necessary to provide the relevant service or comply with applicable law.

3. ACCURACY OF ACCOUNT INFORMATION

Users are responsible for maintaining accurate and current information in their accounts.

Incorrect or incomplete contact, billing or delivery information may result in delayed deliveries, unsuccessful communications or other transaction issues.

Users are encouraged to update their account information as soon as reasonably possible after any change.

4. ACCOUNT SECURITY

Users are responsible for taking reasonable measures to protect their account credentials and passwords.

Users are encouraged to:

  • Use strong and unique passwords,
  • Never share passwords with third parties,
  • Avoid reusing passwords across different online services,
  • Avoid leaving accounts signed in on shared or untrusted devices,
  • Notify Hiber Bilisim of suspicious account activity.

Hiber Bilisim employees will not request a user's account password by email, telephone or similar communication channels.

5. UNAUTHORIZED ACCOUNT ACCESS

If you suspect unauthorized access to your account, you should change your password as soon as possible and contact Hiber Bilisim.

To protect the account, suspicious sessions may be terminated, password resets may be required or the account may temporarily be subject to additional security checks.

6. PERSONAL USE OF ACCOUNTS

Individual accounts are generally intended for use by the registered account holder.

Users are responsible for taking reasonable steps to prevent unauthorized third-party use of their accounts.

Where business accounts permit more than one authorized user, account use may be subject to additional authorization rules.

7. TRANSFER OF ACCOUNTS

User accounts may not be sold, transferred or provided for use by another person without the express authorization of Hiber Bilisim.

Security measures may be applied where an account appears to have been transferred or misused without authorization.

8. ORDERS PLACED THROUGH AN ACCOUNT

Orders submitted through a user account may be recorded as transactions performed using that account's active session.

The validity and fulfillment of an order remain subject to payment authorization, stock availability, delivery information and the applicable sales terms.

The existence of a user account does not itself mean that an order has been accepted or successfully paid.

9. ACCOUNT AND ADDRESS INFORMATION

Users may save one or more billing or delivery addresses within their accounts.

Users are responsible for checking the selected delivery and billing address before confirming an order.

Address changes may not always be possible after an order has been dispatched.

10. BUSINESS AND BILLING ACCOUNTS

Business customers may provide company name, tax office, tax identification number or other billing information required under applicable legislation.

Customers are responsible for ensuring that billing information is accurate and current.

Changes requested after an invoice has been issued may be subject to applicable tax legislation and transaction requirements.

11. FAVORITES AND SAVED PREFERENCES

User accounts may allow users to save favorite products, language, currency or other website preferences.

These features are provided for user convenience.

Adding a product to a favorites list does not reserve the product, guarantee availability or prevent future price changes.

12. ORDER HISTORY

Orders placed through an account may be displayed within the user's order history.

Order history may include information such as:

  • Order number,
  • Order date,
  • Products ordered,
  • Order status,
  • Payment or delivery information.

Retention of these records may be subject to applicable commercial, tax, consumer and data protection legislation.

13. ACCOUNT NOTIFICATIONS

Hiber Bilisim may send account-related notifications where necessary for account security or the provision of services.

Such notifications may include:

  • Account registration,
  • Password resets,
  • Account security notices,
  • Order status,
  • Payment status,
  • Returns or support requests,
  • Important service or contractual updates.

Transactional and service communications are treated separately from marketing communications.

14. MARKETING COMMUNICATIONS

Creating a user account does not by itself mean that the user has consented to receive advertising or marketing communications.

Electronic marketing communications are subject to the consent and preference requirements of applicable law.

Users may modify their marketing preferences through the mechanisms made available to them.

15. PROHIBITED ACCOUNT USE

Accounts must not be used to:

  • Provide a false identity or intentionally false information,
  • Access another person's account without authorization,
  • Create fraudulent or deceptive orders,
  • Abuse payment systems,
  • Manipulate promotions, coupons or discount systems,
  • Attempt to compromise website security,
  • Deploy malicious software or automated attack tools,
  • Infringe the rights of other users,
  • Engage in unlawful activities.

16. AUTOMATED SYSTEMS AND ABUSE

Hiber Bilisim may restrict suspicious automated access, bot activity, excessive requests, attack attempts or other misuse in order to protect website security and service availability.

Specific IP addresses, sessions or user accounts may be temporarily restricted where reasonably necessary.

17. TEMPORARY ACCOUNT RESTRICTIONS

Certain account functions may be temporarily restricted in circumstances including:

  • Suspected security incidents,
  • Unauthorized access attempts,
  • Suspected fraud or payment fraud,
  • Misuse of the website,
  • Legal obligations,
  • Activity that threatens the security of other users or systems.

Where appropriate and reasonably possible, the user may be informed of the restriction.

18. ACCOUNT CLOSURE

Users may request closure of their accounts.

Closing an account does not necessarily result in the immediate deletion of order, invoice, payment, accounting or legal records that Hiber Bilisim is required to retain under applicable law.

After account closure, access to the account interface may cease while legally required records may continue to be retained for the applicable period.

19. ACCOUNT CLOSURE BY HIBER BILISIM

Hiber Bilisim may restrict or close an account in cases of serious or repeated misuse, fraud, security breaches, unlawful activity or material violation of these Account Terms.

This does not remove mandatory legal rights arising from previously completed valid consumer transactions.

20. ACCOUNT DELETION AND PERSONAL DATA

A request to close or delete an account does not necessarily require the immediate deletion of all associated personal data.

Certain information may need to be retained due to order records, invoicing, taxation, accounting, fraud prevention, legal disputes or other legal obligations.

Further information regarding personal data processing, retention and data subject rights is provided in the Hiber Bilisim Privacy Policy and applicable Personal Data Protection Notice.

21. PROTECTION OF ACCOUNT DATA

We aim to implement technical and organizational safeguards appropriate to relevant risks in order to protect account information.

Such measures may include:

  • Encrypted connections,
  • Access controls,
  • Authorization mechanisms,
  • Security logging,
  • Session management,
  • Suspicious access monitoring.

22. THIRD-PARTY SERVICES

Some account-related functions may be integrated with payment, shipping, communication or other technical service providers.

Where necessary, information may be shared with such providers in accordance with applicable law and only to the extent reasonably required to provide the relevant service.

23. TECHNICAL ISSUES AND SERVICE INTERRUPTIONS

User accounts may occasionally become temporarily unavailable due to maintenance, technical failures, internet infrastructure issues, cybersecurity incidents or circumstances reasonably outside the control of Hiber Bilisim.

Hiber Bilisim aims to take reasonable measures to maintain service availability and resolve technical issues.

24. STATUTORY RIGHTS

These Account Terms do not limit mandatory rights available to users or consumers under applicable legislation.

Where these Account Terms conflict with mandatory provisions of law, the mandatory legal provisions will apply.

25. RELATIONSHIP WITH OTHER POLICIES

These Account Terms should be read together with the applicable:

  • Terms of Use,
  • Privacy Policy,
  • Personal Data Protection Notice,
  • Cookie Policy,
  • Information Security Policy,
  • Payment Terms,
  • Return & Refund Policy,
  • Distance Sales Agreement.

26. CHANGES TO THESE ACCOUNT TERMS

Hiber Bilisim may update these Account Terms to reflect changes in services, website infrastructure, security requirements or applicable law.

The current version becomes effective when published on the website.

Mandatory rights relating to existing contracts or transactions remain unaffected where required by applicable law.

27. CONTACT

If you have questions about your user account, account security, password management, account closure or account information, you may contact Hiber Bilisim through the contact channels provided on our website.

Hiber Bilisim
Last Updated: September 7, 2026